The Sovereign Drive
Privacy Policy
The Sovereign Drive respects privacy and handles personal information in accordance with UK GDPR, the Data Protection Act 2018 and applicable privacy requirements. ICO registration reference: ZC143146.
Data Controller
Mohamed Ahmed trading as The Sovereign Drive, Flat 17 Swanscombe House, 1 St Ann’s Road, London W11 4SS. Email: info@thesovereigndrive.com. Telephone: 02038257948. Website: thesovereigndrive.com.
Information We Collect
We may collect passenger names, telephone numbers, email addresses, pickup and destination addresses, journey dates and times, booking references, flight details, luggage information, accessibility requirements, special instructions, payment and invoice details, customer communications and complaint or lost property records.
Driver, Vehicle and Compliance Records
Where relevant to operations, we may process driver licence details, vehicle licence details, insurance documents, vehicle registration details, incident reports and compliance records.
How We Use Personal Information
Information is used to respond to enquiries, manage bookings, allocate journeys, communicate with passengers and drivers, provide estimates, handle payments, investigate complaints, manage lost property, maintain safety and meet legal, tax, accounting, insurance and Transport for London private hire record-keeping expectations.
Lawful Basis
Processing may be based on contract, steps taken before entering a contract, legal obligation, legitimate interests, consent where required, or vital interests in urgent safety situations.
Sharing Information
Information may be shared where necessary with assigned drivers, payment providers, accountants, IT or dispatch providers, insurers, professional advisers, Transport for London, police, courts, HMRC, the ICO or other authorised bodies. We do not sell personal information.
Retention
Records are kept only for as long as reasonably necessary for booking management, legal compliance, private hire record keeping, tax and accounting, insurance, complaints, safeguarding, dispute handling and business administration.
Security
We use reasonable technical and organisational safeguards, including restricted access, password protection, secure systems, device security, backups and careful handling of paper records.
Your Rights
Individuals may have rights of access, rectification, erasure in certain circumstances, restriction, objection, portability where applicable, and the right to complain to the Information Commissioner’s Office.
Tracking, CCTV and Dashcams
Where vehicles or systems use GPS, telematics, dashcams or CCTV, those systems must be used lawfully, proportionately and for legitimate safety, security, operational or evidential purposes.
Contact
For privacy questions, contact info@thesovereigndrive.com.